Other apps with e-call functionality exist, but these are typically set to call a specified emergency contact or are limited to a single market. Triumph SOS has been through a validation process and demonstrated sufficiently low false activation rates to have been approved to call the emergency services directly.
There are several big advantages with this. Firstly, the process is much quicker, and the call handler at the Public Service Answering Point (PSAP) will attempt to make contact with the rider as soon as the alert comes though (within seconds of the accident being validated by the algorithms). If they speak to the rider and they need assistance, of if they can’t make contact, the emergency services are immediately dispatched to the precise GPS location, with additional information such as direction of travel (to make sure they’re on the correct side of a freeway, tunnel, etc.), rider’s medical details, bike details (to help them spot the bike), etc.
Secondly, feedback from the emergency services is that they find it very difficult when emergency contacts are sent the accident alerts, as they then get phone calls from upset relatives who have very little information about the scene on the ground. This makes it very difficult to deal with the incident quickly and efficiently. They can also get multiple phone calls if more than one emergency contact is set up, which may then appear to be more than one incident to respond to.